As LGBTQ Identification Rise, Conversations More Important: Aaron Earls reports, “Today, 10.5% of millennial adults identify as LGBTQ, whereas 5.8% did so 2017.”

Young Adults Have Complicated Relationship with Money: Marissa Postell reports that, “The typical Christian young adult donates more than three times as much as non-Christians over the course of a year ($1,820 v. $556).”
How to Work With a Domineering Boss: Joseph Grenny at Crucial Conversations responds to this question in a surprising way, “I have a domineering boss who micromanages everything I do. He has no filter when speaking to me and often is just outright rude. Whenever I send out a piece of work, he finds fault with it and tries to undermine my confidence. Having read online about his characteristics, I truly believe he suffers from narcissism. The sad fact is that he gets results and senior management love him, so he is untouchable. How can I deal with this aside from leaving the company?”
No, Christianity is Not as Bad as You Think: Josh Howerton responds to five cultural narratives. He begins with this one, “Cultural narrative #1: Christians aren’t really pro-life; they’re just pro-birth. Christians are sometimes accused of being pro-birth more than pro-life. They pretend to be passionate about the lives of the unborn as a political weapon, the argument goes, but they don’t really care about children once they’re born. But the data tells a different story.
The Liturgy of Powers: Carl Trueman begins, “The trans revolution reached new heights of absurdity last week when the BBC asked Anneliese Dodds, the Labour party’s shadow secretary for women and equalities, to define “woman.” Dodds proved singularly incapable of doing so; after saying that “it does depend what the context is,” she equivocated for several minutes and refused to give a direct answer

Crucial Conversations by Patterson, Grenny, McMillan, and Switzler

I didn’t know what I was stepping into. Strained voices were raised. Pointed accusations flew like snowballs across the narrow distance between the parties. Trying to scramble for control of the situation I treaded water verbally, first succeeding, then flailing, and then failing monumentally, shifting from mediator to combatant in one fell swoop. It was one of my most significant moments of failure as a pastor and a man.

Your failure in the midst of crucial conversations might not be as dramatic. In fact, maybe you failed by turning tail and running. That’s what is so difficult about these turning-point moments: failure is easy, success is hard.

Crucial Conversations is aimed at equipping the reader with a number of tools to use to navigate high pressure and high consequence conversations. Who couldn't improve in their ability to navigate these conversations? Unlike a lot of books in a similar genre, the authors present several different tools in the course of the book to help navigate these conversations. The book is therefore very content rich and not easy to reduce to a simple technique or phrase. Here is the most concise summary I can come up with: in the midst of crucial conversations, check your heart, listen well, and respond thoughtfully.