Welcome Team

Why I Stand By the Gate

Why I Stand By the Gate

Every Sunday at the front entrance of New Life Bible Fellowship on you’ll see my Co-Lead Pastor, Greg Lavine. If you have a child, then you’ll enter through the side gate where I will meet you. Regularly, first time attendees will express surprise after the service, either to myself or another New Lifer, that a pastor greeted them at the gate. Churchgoers often say they’ve never been to a church where a pastor serves as a greeter.

Many perceive greeters to be the bottom rung of ministry: the place you put warm bodies, those who don’t have the ability to teach, play an instrument, or run technical equipment. I disagree. Greeters are the first person a guest connects with. Horst Schulze, co-founder of The Ritz Carlton Hotel Company made a massive impact on the service industry with his leadership principles. He recognized that a guest’s experience is most profoundly shaped by front-line employees. Whether a maid or a door keeper, you are a lady or a gentleman: deployed with real authority to serve the guest. I love how biblical Schulze’s vision is. The most important people aren’t those hidden away in corner offices, they are those on the front line. Those rescued by Christ are his servants, delighted to serve in whatever capacity he has for us, even as a door keeper (Ps. 84:10). When discerning who is called to serve as an elder, Paul tells Timothy and Titus that they must serve with hospitality.

Chocolate Chip Cookies for Appetizers

Chocolate Chip Cookies for Appetizers

Ben works at a local sandwich shop called Baggins near our church. Every time I set foot in his Baggins I know I will leave happier than when I walked in. Baggins gives away a free freshly baked chocolate chip cookie with every purchase. Brian takes that a step further.

After you order, it probably takes five minutes for your food to come out. I’ve never been to Ben's Baggins and not been offered a warm chocolate chip cookie by a smiling Ben before my meal is up. Chocolate chip cookies as appetizers. Yes, please.

There are several other Baggins locations across town. But there’s only one Ben. Offering cookies to customers while they’re waiting for their order is his idea. Brian moves through the tables with a smile and a tray and asks how your day is going. He asks customers if he can refill their drinks. This isn’t a sit down restaurant. Ben doesn’t get tipped. He’s tipping the customer.

Do you know what restaurant I frequent disproportionately? Baggins. I’ve joked with our Exec Team that we need to have Ben come in and train our Welcome Team. I’m only half-joking. There is something powerful in his combination of kindness and hustle. Something inspiring about his level of ownership. In fact, it was only recently that I realized Ben wasn't a manager. I just assumed he had to be.

When people interact with me, do they leave feeling as special as Ben makes me feel?